Broken promises are the biggest complaint in the home improvement industry and the leading cause of customer dissatisfaction and loss of trust. In the following video, Renewal by Andersen® President Paul Delahunt shares with us how we value keeping our promises and how this puts us among the most trustworthy window contractors you can find.
Communication Is Important
Clear communication between the customer and the window company is essential to a successful window replacement project. Starting with the initial consultation, our consultants know that effective communication is key to understanding a homeowner’s wants and needs. Some homeowners have a clear vision for their window replacement, while others only have a general idea of their priorities. By listening closely and communicating clearly with homeowners, we can help homeowners make informed decisions that will result in a successful window replacement project.
Being on Time Is Critical
Punctuality is another trait that defines a truly professional window company. Our customers’ time is valuable, which is why we always arrive on time for every appointment from the initial consultation to the window installation itself. As a full-service replacement window company, we have the resources to exercise control over most of the process. Where other companies would hire transport companies to deliver the new windows or subcontractors to install them, we don’t; every single step is performed by a Renewal by Andersen employee. We can confidently say to every customer that, barring extreme weather, we will finish our installation on the date and time we promised.
A Skilled Team Who Can Deliver
We believe that installation quality should never be compromised, as the performance of our replacement windows depends on it. This is why our installers are carefully vetted. They undergo rigorous training and certification before they can start in the field. After all, they are the ones who ultimately deliver on our promises. We are so confident of our installers’ skills that out Transferable Limited Warranty includes a two-year installation coverage.
To experience how we deliver on our promises or perhaps explore the benefits of our replacement windows, call Renewal by Andersen® of San Antonio today at (210) 319-7119. With our help, you can bring out the best in your home. We serve San Antonio, TX, and nearby areas.